tik99 Frequently Asked Questions

First, clear your browser cache. In Chrome, go to Settings → Privacy and security → Clear browsing data, then clear Cache and Cookies. After that, reload the page. If the problem continues, try turning off your phone's Wi-Fi and browsing on mobile data, or contact our support team at [email protected] for self-restriction services.

tik99 works on both Android and iOS (iPhone / iPad). It is compatible with modern browsers such as Chrome, Safari, Firefox, and Opera Mini — no app download needed, just play through your browser. It also works well on Windows and Mac computers.

If you are browsing on Android Chrome, tap the menu button at the top right and select "Add to Home Screen". On iOS Safari, tap the Share button and choose "Add to Home Screen" to add an icon just like an app. This way you can access tik99 quickly without downloading anything.

Yes. You can access tik99's live casino directly from a mobile browser. Games like Live Baccarat, Live Roulette, and Dragon Tiger run smoothly on your phone with a good internet connection (4G / Wi-Fi). A Wi-Fi connection is better for video streaming games.

Even if your connection drops, the game session is still recorded on the server. Once you reopen your browser and log back into your account, you will be able to see your game history and balance accurately. If there is any issue, contact Live Chat right away — the team will check the game log and help resolve it.

Withdrawal times at tik99 vary between 5 to 30 minutes. You can withdraw via KBZPay, Wave Money, AYA Pay, or CB Pay, and processing normally takes no longer than 30 minutes. Transfer arrival times may vary depending on the bank or payment server status.

Withdrawals may show as pending due to account verification checks, additional confirmation required for large amounts, or a temporary delay from the payment partner's transfer service. If more than 30 minutes have passed and your funds still haven't arrived, contact us via Live Chat and we'll check against the server records.

The minimum withdrawal amount at tik99 is 30,000 Ks. Withdrawals below this amount cannot be requested. For deposits, the minimum is 10,000 Ks regardless of whether you use KBZPay, Wave Money, AYA Pay, or CB Pay. Please make sure your balance is sufficient before requesting a withdrawal.

tik99's withdrawal service operates 24 hours a day, 7 days a week (including public holidays). Whether it's late evening or past midnight Myanmar Standard Time (MMT), you can submit a withdrawal request and we'll aim to process it within 5–30 minutes. During KBZPay server maintenance periods, processing may take slightly longer than usual.

To withdraw bonus funds, you must meet a wagering requirement of 15x (you need to wager 15 times the bonus amount). For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, wagering = 20,000 × 15 = 300,000 Ks. If you deposit 420,000 Ks and receive a 200,000 Ks bonus, wagering = 200,000 × 15 = 3,000,000 Ks. Once wagering is complete, any winnings from the bonus can be withdrawn.

tik99 VIP members get access to weekly cashback, priority withdrawals, and exclusive promotions. The higher your VIP tier, the better your cashback rate and service priority. For regular players, VIP access is a reliable way to get more value over time.

A percentage of your net losses for the week (based on your VIP tier) is returned to you as cashback. It is credited to your account on a set day so you can keep playing. Cashback is calculated and paid every week without server maintenance delays, so you can count on receiving it regularly.

Play regularly and increase your betting volume to move up a VIP tier. tik99 does not publish a fixed turnover requirement for each tier, but you can track your VIP progress directly from the game interface. As you play more consistently and your volume grows, you will see your tier go up automatically.

tik99 has 5 VIP tiers. The tiers and their cashback rates are: Bronze: up to 0.2% weekly cashback, Silver: up to 0.5%, Gold: up to 0.7%, Platinum: up to 1.0%, Diamond: up to 1.2%. Reaching Diamond tier means the highest cashback on losses, along with priority support services.

At tik99, valid bets placed on slots, live casino (Baccarat, Roulette, Dragon Tiger), fish shooting games, and sports betting (football) all count toward cashback calculation. Eligibility may vary by game type, so you can ask via live chat for details.

If gambling is causing problems in your life, you can reach tik99's 24-hour Live Chat service. Our team will handle requests for a temporary account pause (Cooling-Off) or permanent self-removal (Self-Exclusion) with respect and care. Make your decision first, then reach out — we're here to support you. You can also contact us by email at [email protected].

Yes. If you feel too embarrassed to tell friends or family about your losses, if you keep replaying losses and want to try again to win them back, or if gambling is affecting your work or relationships — these are signs of problem gambling. If this sounds familiar, take a break from playing and contact us via Live Chat to request limits on your account.

tik99 is a platform for players aged 21 and above only. This age restriction is strictly enforced to protect underage players and to ensure that only those capable of making informed financial decisions can play. If a player is found to be under 21, their account may be suspended immediately.

Cooling-Off is a service that temporarily suspends your account for a few days to a short period, after which it reopens automatically. Self-Exclusion is a service where the player personally requests a long-term closure, and reopening requires a formal request. For those who want to take a break from gambling, we recommend trying cooling-off first.

On tik99's Responsible Gaming page, you can find how to manage your gambling, set limits, and access support services. You can also reach our Live Chat in Burmese 24 hours a day, and we guarantee that your personal information will be handled with full confidentiality.